Customer Spotlight: Total Site Services Ltd

Building Strong Partnerships: Rozita Razi of Total Site Services Ltd and Account Executives Jerry Graves and Megan Majors

Before diving into the partnership, it’s important to understand the company behind it.

Total Site Services Ltd has built its reputation on service excellence, reliability, and competitive pricing within the construction industry. Supporting both commercial and residential projects, the company provides a full suite of jobsite essentials, including construction bins, portable toilets, and temporary fencing, tailored specifically to the needs of general contractors and construction professionals.

Their approach is both operationally disciplined and customer-focused. Portable restrooms are serviced weekly to maintain high hygiene standards, with long-lasting hand sanitizer solutions designed for extended use. Their temporary fencing systems meet and exceed construction site safety requirements, while a range of bin sizes ensures flexibility across projects of varying scope. Same-day service capabilities and adaptable service plans reinforce their commitment to efficiency in a fast-paced industry where time directly impacts cost.

This foundation of reliability and responsiveness is what makes strong partnerships not just beneficial, but essential.

A Partnership Built on Reliability

From the very beginning, Total Site Services has worked exclusively with Satellite, establishing a relationship grounded in proven performance and dependable service. When asked what mattered most in choosing a sanitation partner, Rozita highlighted two critical factors: fast response times and clear communication when issues arise.

That expectation has been consistently met, and exceeded.

“Proven reliability and consistent service record. Quick, direct communication and problem resolution.”

Defining Success Through Seamless Operations

For Rozita and her team, success is defined by operational consistency and the absence of disruption. That means:

• Zero service interruptions
• Fast issue resolution
• Predictable, dependable operations

This level of dependability allows Total Site Services to maintain high service standards without operational friction.

The Power of a Responsive Team

A key differentiator in this partnership has been the professionalism and responsiveness of the Satellite team.

“Fantastic crew, clear and direct communication, responsive…”

That responsiveness proves especially valuable intime-sensitive situations.

“Whenever we fall behind on an order and call your crew for a rush request, it gets handled right away. Amazing team.”

This ability to react quickly ensures that challenges are resolved before they impact project timelines.

Impact on Customers and Operations

Reliable sanitation service extends beyond internal efficiency, it directly influences the customer experience.

Rozita noted:

• A more positive guest experience
• Reduced stress for management teams

In both construction and event environments, consistency insanitation plays a measurable role in satisfaction and operational confidence.

Looking Ahead: A Proactive Partnership

As the partnership continues, Rozita emphasized the importance of staying informed and ahead of industry changes.

“Proactive updates help us stay compliant and plan ahead effectively.”

This forward-looking mindset reflects a partnership that is not only reliable, but strategically aligned.

One Word That Says It All

When asked to describe Satellite in a single word, Rozita’s answer was simple:

Reliable.

Strong partnerships in the portable sanitation industry are built on consistency, communication, and trust. For Total Site Services Ltd, that partnership continues to deliver, ensuring operations run smoothly, customers remain satisfied, and expectations are consistently exceeded.

Account Executive Spotlight: Canada Territory Jerry Graves and Megan Majors

The portable sanitation industry is built on relationships, responsiveness, and a deep understanding of customer needs. In the Canada territory, Jerry Graves and Megan Majors bring different backgrounds and perspectives to their roles, but share the same commitment to supporting customers and strengthening the industry.

Jerry Graves: Experience, Consistency, and Customer Connection

For Jerry, portable sanitation has been a long-standing career rooted in hands-on experience.

“I started in 1996 helping to manage sanitation for large outdoor concert events.”

With nearly three decades in the industry, Jerry has developed a strong, service-driven approach.

A Day Built Around Customers

When it comes to a “typical” day, Jerry focuses on responsiveness and accessibility.

“I start my mornings replying to emails from clients and entering orders. Most of my day consists of helping clients get the products they need ASAP, meeting with local clients one-on-one, and speaking with customers across Canada.”

The People Make the Difference

For Jerry, the most rewarding part of the job comes down to relationships.

“My favorite part about working with my customer base is the customers themselves. They are extremely friendly and a joy to have in my day-to-day, it’s the Canadian way.”

A Unique Industry

Jerry emphasizes that portable sanitation opens doors many wouldn’t expect.

“This industry will take you places and allow you to meet people you never would have imagined.”

Beyond the Role

Jerry holds a diploma in Drafting and enjoys spending time with family and golfing.

Advice for Newcomers

“Get out and join organizations that can help educate you. The people in these organizations are extremely helpful and have a wealth of knowledge.”

Leadership Style: Progressive, Flexible, Focused

Megan Majors: Relationships, Collaboration, and Growth

Megan’s journey into the industry began with a leap of faith, and a willingness to embrace something new.

“I was living in rural Alaska when the opportunity came to move to the lower 48… it became one of the biggest blessings of my life.”

No Two Days the Same

“Every day is different… Most of my time is spent supporting our customers and collaborating with both the consumables team and regional teams.”

Built on Relationships

Her approach is centered on understanding and supporting each customer’s unique business.

“My favorite part of my position is getting to know my customers, listening to their experiences, and finding new ways to support their goals.”

Changing Perceptions

Megan highlights the culture that makes the industry stand out.

“How fun it is… You have to have a sense of humor, and it’s a very tight-knit community.”

A Sense of Adventure

“I love to travel and I’m always up for adventures.”

When she’s not working, Megan spends time exploring the outdoors with her family, camping, hiking, and discovering new places, especially waterfalls.

Advice for Newcomers

“Lean on industry experts, build relationships, be teachable, and make it a goal to learn something new each day.”

Leadership Style: Collaborative, Relational, Supportive

Serving the Canada Territory with Strength and Support

Together, Jerry’s experience and steady, customer-first approach pair seamlessly with Megan’s collaborative, relationship-driven style.

Their shared focus on responsiveness, trust, and continuous improvement reflects what strong Account Executives do best: support customers, strengthen partnerships, and elevate the portable sanitation industry every day.

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